Bambusa Studio Guarantee & Satisfaction
Returns & Exchange Policy
Your satisfaction matters to us. Learn about our clear return and exchange guidelines for damaged or incorrect deliveries.
Our PromiseYour satisfaction matters to us. We accept returns or exchanges only in cases where the product is damaged, defective, or the wrong product has been delivered.
Eligibility
To request a return or exchange:
- 1You must contact us within 24 hours of receiving your order.
- 2The product must be unused and in its original packaging.
- 3You may be required to provide clear photos or videos of the issue.
Non-Returnable Items
Due to the nature of handcrafted items, opened or modified products cannot normally be returned or exchanged simply because of personal preference.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact Bambusa Studio immediately and we will do our best to resolve the issue promptly.
* Note: Return/exchange decisions are subject to verification by Bambusa Studio.
Instant Return Support on WhatsApp
Contact us at 01410 778988 with your order photo & video for immediate support.